Frequently Asked Questions (FAQ)
1. How do I start a project with Krystal Dynamix?
You can start by contacting us via our official support email. Provide a brief description of your project, and our team will get back to you with a consultation slot.
2. What payment methods do you accept?
We accept payments through secure, verified gateways. Full payment is required for digital products, while custom services may require a deposit.
3. Can I get a refund if I am not satisfied?
All sales for digital products are final. However, we provide a structured revision process for custom services and replacements for defective digital files to ensure you receive exactly what you paid for.
4. How long does it take to get my project?
Timelines vary based on the project scope. Once we review your brief, we will provide an estimated delivery date. Prompt feedback from you helps us meet these deadlines.
5. Can I resell the templates I buy?
Our templates are licensed for your personal or internal business use only. Redistribution or resale of our proprietary work is not permitted.