Thank you for shopping at Krystal Dynamix.
Because our products are digital goods delivered instantly via internet download, we operate a strict no-refund policy. Once a digital product is purchased, downloaded, or accessed, it is considered “used” and cannot be physically returned or recaptured.
Please read this policy carefully before making any purchase.
- Digital Product Policy (All Sales Are Final)
. No Returns: Since digital products (such as website templates, themes, digital files, or design assets) cannot be physically returned, all sales made on our website are final.
. No Refunds: We do not offer refunds, credits, or exchanges once a digital purchase is completed and the download link has been generated or delivered.
2. Exception to the Policy
We want you to be completely satisfied with your purchase. We will only consider refund requests under the following exceptional circumstances:
. Non-Delivery of the Product: Due to a technical issue with our server or email delivery, you did not receive the download link or access credentials. (Please check your spam folder before requesting a refund).
. Major Defects or Technical Issues: If the digital product is fundamentally broken, corrupted, or does not function as advertised, and our support team is unable to resolve or fix the technical error within a reasonable timeframe.
. Double Purchase: If you accidentally purchased the exact same digital product twice in a single transaction, we will gladly refund the duplicate charge.
3. How to Request Assitance
If you experience any issues downloading, installing, or accessing your digital product, or if you believe your situation qualifies for an exception, please contact our support team.
. Email: [okodogwu@gmail.com]
. Response Time: We aim to review and respond to all support and technical inquiries within 24 to 48 hours.